Frequently Asked Questions - Bank By Mouse
What are the types of payment, and when are transactions processed?
There are two types of payment – CHECK and ELECTRONIC.
CHECKS are printed and mailed from Myriad Systems Incorporated in Oklahoma City, OK on the same day if they are processed Monday through Thursday at 3:00 a.m. (Eastern Daylight) then the 1:00 p.m. (Eastern Daylight) checks are mailed with the next business day’s 3:00 a.m. (Eastern Daylight) run. This schedule continues until Friday when all checks processed from 1:00 p.m. (Eastern Daylight) on Thursday and both the 3:00 a.m. (Eastern Daylight) and 1:00 p.m. (Eastern Daylight) Friday checks are all mailed on Friday; we do not hold any checks over the weekends.
ELECTRONIC payment information is sent to iPay. iPay sends electronic payments to the payees on the same day they are processed. Please allow at least 3 - 4 business days for electronic payments to reach the payee by the due date. All Bill Pay payments are processed twice a day. The first processing begins at 3:00 a.m. (Eastern Daylight) and the 2nd processing begins at 1:00 p.m. (Eastern Daylight.) Any payments entered after the 3:00 a.m. processing, and before the 1:00 p.m. processing will be processed the same day.
How are Holidays and weekends handled?
Bills do not get paid on holidays or weekends. If a SCHEDULED bill payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last working day BEFORE the holiday.
How long does a customer have to add, delete, or edit a payment?
You can add, edit, or delete a payment up to 3:00 a.m. (Eastern Daylight) for the 1st processing, and up to 1:00 p.m. (Eastern Daylight) for the 2nd processing, on the day the payment is sent.
How far in advance can a payment be set up?
Currently, a recurring scheduled payment can be set up in advance to any date in the future. A one time payment can be set up to be sent 5 years in the future.
When can you edit the dollar amount on a scheduled recurring payment?
You may edit the dollar amount the next business day after the scheduled payment date.
How many payees are customers able to set up?
There is no limit to the number of payees a customer can have.
Can an existing payee that is already set up be edited?
The only thing that can be edited on an existing electronic payee is the alias name on the account, and the account number. If the customer wants to change anything else, the payee must be deleted and re‐entered. (On check payees all fields can be edited.)
Who, if anyone, are customers not allowed to pay?
Customers cannot send an electronic payment to a payee that is not in the electronic database. Payees are not verified for check payments.
How long does it take a payment to reach the payee?
For an ELECTRONIC PAYMENT, allow 3 to 4 business days from when the payment is submitted.
For a CHECK, we guarantee that the check will be in the mail on the same day the payment is submitted, if it is entered before 1:00 p.m. (Eastern Daylight.) This is the same as if you wrote the check out of your checkbook, and put it in the mail on the same day. The only difference is that it will be printed and mailed from Myriad Systems Inc. Oklahoma City, Oklahoma. Allow 5 to 7 business days for a check payment. (Just a note – we have no control over the U.S. Postal Service.
What is the maximum payment amount?
Electronic payments are validated against the account balance prior to processing and the dollar limit is $500,000.00. Check payments settle against the customer’s account like any other check; the dollar limit for checks is $9,999,999.99 on payments made through Bill Pay.
Can customers place stop payments for bill pay checks?
Yes. After the check is printed and mailed, the payment history will show the check number for that payment. The stop payment would be added in the same manner as for a regular check written out of the customer’s checkbook.
Can an electronic payment be deleted once the customer has submitted it?
No. iPay does not delete electronic payments. Once the payment is submitted, it will be processed. It will then be up to the customer to contact the payee for a refund, or ask the bank to submit a claim through iPay.
When do funds for payments debit the customer’s account?
For an ELECTRONIC PAYMENT, funds are memo debited from the customer’s account the same day that the payment is sent, if the payment is sent before 1:00 p.m. (Eastern Daylight.) Electronic payments submitted after 1:00 pm. (Eastern Daylight) are debited the next day during bill pay processing. CHECK payment funds are debited from the account when the check clears the account.
Are checks drawn against the customer’s account mailed to the payee?
Yes. All checks issued through Bill Pay are encoded just as if they were a check from the customer’s own checkbook. The signature line on the check is usually printed as ‘Signature on File’, or ‘As Authorized by Accountholder’. The checks are printed and mailed from Myriad Systems Inc. inOklahoma City,Oklahoma.
What will happen if a customer does not have sufficient funds for a payment?
CHECK payments are received in your incoming cash letter just like a regular check. They are handled in the same manner as a check written out of the customer’s checkbook against an insufficient balance.
ELECTRONIC payments are verified for funds availability during processing. If the funds are available, the customer’s account is debited for the payment, and the payment information is sent to iPay. If the funds are not available with the 3:00 a.m. (Eastern Daylight) processing, iPay will try again at the 1:00 p.m. (Eastern Daylight) processing. The customer will receive a message after processing informing him that the payment could not be processed due to insufficient funds. The payment will continue to be attempted until either the customer has the funds to let it go through or the customer deletes the payment.
How long will payment history be viewable online?
Payment history for active and deleted payees is viewable for 19 months.
Is there a fee for Bill Pay?
Bath State Bank does not charge a fee for Bill Pay.