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DEBIT CARD FRAUD MONITOR SERVICE
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential debit card fraud. Here’s how it works:
1. When potential fraud is detected, you will receive an automatic email notification from Bath State Bank, with the option to reply with “fraud” or “no fraud.” **
2. One minute after the email, you will receive a text alert from 32874 between 7 a.m. and 9 p.m. EST, which also has the “fraud” or “no fraud” option.
3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud. The call will also give the option of speaking to a fraud analyst.
Remember – our messages will never ask for your PIN or account number.
The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it “BSB Fraud Center,” it will display on your phone whenever you get a call from this number.
** Email notifications will begin September 12, 2016.
Bath State Bank is partnered with Digital Defense, Inc., a computer security company, to help insure the privacy and security of our nation's financial information. Tips are provided on various related topics regarding I.D. theft and computer safety.
If you know anyone who has had to deal with identity theft, you know how expensive and time-consuming it can be to restore one's identity and good credit standing. The experience can be extraordinarily painful. That's why Bath State Bank customers, and their friends and family members, will be pleased to hear about a service that guarantees protection against identity theft. LifeLock is a service that proactively protects against identity theft and offers a number of other benefits. By special arrangement with LifeLock, you can subscribe today at a discounted rate simply by entering the promotional code BATHSTATEBANK when subscribing to the service. Learn more information about LifeLock.
LOST/STOLEN ATM CARD
Please call us immediately (or on the next business day) at 765-732-3022 or 800-463-7464 to report your lost or stolen card. Your liability is limited to $50; however, if you do not report the loss of theft right away you could be responsible for $500.
STOLEN SOCIAL SECURITY NUMBER
There are several important steps to take after your Social Security number (SSN) has been lost, stolen or divulged. Through a lost or stolen wallet or purse, home burglary, dumpster diving, stolen mail or data breach, personal records made public is a concern. We have provided a link to the Social Security Administrationto assist you with your problem. Please notify Bath State Bank, as well.
HELP! I LOST MY WALLET
You've looked everywhere, called the places you've recently visited, and asked friends to check their cars or houses. It's nowhere to be found. Now what? Losing your wallet or purse is one of life's biggest disruptions, and time is of the essence in protecting your bank account and identity from fraud. You should act within 24 hours. Following are key steps to take in the event of this predicament. The order the tasks are completed is not important, but do be sure to complete all of them. But first, a precautionary step to take before losing your wallet: Scan everything in your wallet. Keep these scans printed out in a safe place or digitally stored in a protected folder on your computer. This information includes your driver's license, credit cards, health insurance cards and gift cards. You can keep a password-protected PDF on your phone, or use "Lost Wallet" apps available for smartphones. The goal is to have a backup so you will know instantly what is missing and what phone numbers to call.
In the Event of a Missing Wallet: 1) File a police report. Contacting the police is essential for fraud prevention. Do not dial "911." Instead, look up the police number in the jurisdiction where you lost your wallet. The police will give you a report with a report number, which is important if you become a victim of identity theft or fraud. The police report may also help you obtain a new driver's license, since most bureaus of motor vehicles (BMVs) will ask for a copy of the report. The BMV will issue you a new driver's license, with the same number as the old one. Having a lost license report on file could help if, in the future, someone hands over your original license to the police for an administrative summons. 2) Call your bank. Provide your bank with a copy of the police report. If you have a debit card -- report it stolen, and have the bank issue you a new one with a new PIN (personal identification number.) Unlike credit cards, debit card providers may leave you responsible for unreported losses and fraudulent charges. You may also be charged overdraft fees. 3) Call your credit card companies, and report your cards lost or stolen. You may be told to cancel your cards, but that is not necessary. Canceling your cards may cause other problems and may complicate your credit score. Every card issuer has a set of procedures for handling lost or stolen cards, and if you report a card as missing, you will not experience as many issues as you would with a canceled card. It is important to act quickly with department store charge cards, which often have looser security procedures in place. 4) Notify a major credit agency. Call one of the three agencies--Equifax, TransUnion or Experian--and ask for a fraud alert to be placed on your credit report; they are required by the Federal Trade Commission (FTC) to share information with the other two bureaus. This information is provided with the understanding that the Association is not engaged in rendering specific legal, accounting or other professional services. If specific assistance is required, the services of a professional should be sought. Provided as a public service by the Indiana Bankers Association.
THIS AND THAT
Click here for previously-posted Security items to our homepage during the past year.